How to Write a Resume for an Infrastructure Technician

Infrastructure technicians play an integral role in the smooth operation of IT departments, software, and customer management. Applying for an infrastructure technician role can be an exciting way to get involved in the customer side of the IT business. Knowing how to write a customer technician resume can help your application get noticed and improve your chances of landing the role. In this article, we discuss what an infrastructure technician resume is, the key skills of an infrastructure technician, how to write a resume with an example, and tips for writing your own infrastructure technician resume. 

What is an Infrastructure Technician's resume? 

An infrastructure technician resume is used to summarize the skills, experience, and qualifications of an employee to potential employers. It acts as the first introduction of an employee and is typically the first thing hiring managers to look at. Depending on the job posting, potential candidates can tailor their resumes to highlight different aspects of themselves. As infrastructure technicians are a customer support role, candidates may want to highlight skills such as interpersonal skills, professionalism, and problem-solving abilities when drafting their resume.

Here are some key skills of an infrastructure technician you can include on your resume: 

Troubleshooting

A large portion of an infrastructure technician is diagnosing problems and troubleshooting software to find the source of the issue. Technicians may be required to know the software and to know every aspect of why it could fail. Having strong troubleshooting skills can help technicians to diagnose problems quickly and fix software downtime quickly. This can help them resolve multiple client queries in a day which can improve the productivity of a business. Hiring managers will probably look for technicians with fast troubleshooting abilities for them to excel in the role. 

Problem-solving

Aside from troubleshooting skills, technicians are also required to have strong problem-solving abilities. While troubleshooting is only half the work, technicians may be required to solve any errors in the software and hardware quickly and efficiently. Having the skills to think creatively about solutions can help technicians exceed in their role while helping multiple clients. These skills come from years of experience as an infrastructure technician, which is why many hiring managers require proof of relevant experience before hiring. 

Customer service

As infrastructure technicians go out into the field to support internal and external clients, they require strong customer service skills. They are frequently working with many clients on an average workday and the role requires strong communication. Technicians may be required to handle difficult or upset clients while upholding the values and professionalism of the company they work for. Having strong customer service skills can help technicians manage difficult clients, maintain company image, and build strong client relationships while they do their job. 

Organization

Infrastructure technicians are often required to manage several clients over the course of their day. This can include balancing several software and hardware problems at the same time while visiting multiple client sites. Having strong organization skills can help technicians to stay focused on the problems that need resolving while preparing for future customer support queries.

Consider following these steps when drafting an infrastructure technician resume:

1. List your basic information

As the resume is the primary piece of information used for hiring managers, include your information for easy reference. Consider listing your information, including name, email, and phone number at the top of your resume, so hiring managers can easily access it. This can also help employers to know if you require relocation for the role so they can explain the steps required during the hiring process.

2. Add a personal statement

A personal statement can help employers to know your intention of applying for the role and your top three skills you can bring to the role. Consider highlighting why you’re applying for the job position and three reasons or skills why you think you’re an ideal candidate for the role. This statement is only one to two sentences, but can help prepare the hiring manager for the rest of your resume.

3. List your key skills

For the next portion of your resume, include a bulleted list of key skills you can bring to the role. Select five to ten skills you think would apply to the role and that you have showed in previous roles, and list them. Consider visiting the job posting and pulling your skills from there. This can show the hiring manager you are qualified for the role and have the skills necessary to succeed. Only include skills you have showed in the past, as hiring managers can ask you to explain your experience during an interview.

4. Add your education and certifications

The next portion of your resume can include any education, certifications, or formal training you have received that applies to the position. This can include degrees, diplomas, training courses, certifications, licenses, and any other title you feel is relevant. It’s can also be helpful to cross reference the job posting for this section to ensure you meet any education requirements.

5. List your relevant experience

In the last section of your resume, you can include a list of your relevant experience. This section can include any previous roles you’ve had as an infrastructure technician or roles that help build the skills and experience needed to be one. List your experience from most recent to least and include key information, including job title, company, location, and the dates in which you held the roles. This section can also include any volunteer experience you may have, which can help employers to know your interests and passions regardless of whether they apply to the job position. 

Read more: What Is the Standard Canadian Resume Format? (With 7 Tips)

Example of an infrastructure technician resume

Here is an example of a resume you can use as a infrastructure technician 

Consider following these tips to create a resume that stands out:

Keep it brief

Your resume highlights key information and skills about yourself for the hiring manager to skim over. Having a lengthy and detailed resume can lead to hiring managers skipping key parts and only reading sections of your resume. To ensure hiring managers read your entire resume, keep it one page for entry-level roles, and two for more experienced roles. As you gain more experience, you can slowly remove less relevant experience.

Keep it organized

The best way to keep your resume organized is to use headings and subheadings. Using images, colours, and mixed fonts can make your resume distracting and difficult to read. Including an image of yourself can also subject the hiring manager to biased hiring, which can lead them to skip your resume altogether. Stick to the headings listed above and use bold and italic fonts to organize paragraph sections. This can keep your resume organized and easily read by hiring managers, improving your chances of being selected. 

Review it before submitting

Ensure your resume is free from grammatical and punctuation mistakes before submitting it. Spelling and grammar mistakes are an automatic rejection from hiring managers, especially if the job position requires attention to detail as one of its skills. Consider sharing your resume with a friend or colleague to revise for any mistakes after you have done so yourself. There are also many online tools that can check your resume for mistakes before you submit it.